Professionals Blog

Applying the CLIENT EXPERIENCE 2.0 Methodology

Latest Blog Posts for Professional Services Suppliers

Active Listening (Part 1)

Along with Empathy, Active Listening is the ONLY way to get at The CLIENT EXPERIENCE 2.0. And it falls squarely in the “how” part of the “What vs How” conversation we’ve been having in this Blog for some time now. But what is it? How do you do it? And why is it so darn hard to do?

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