CLIENT EXPERIENCE 2.0 In Action

Blogs by Industry

About these BLOGS

We’re up to the big task here.  We are innovating the CLIENT-SUPPLIER RELATIONSHIP by changing the conversation (and our actions) about how clients and suppliers relate to each other.  These Blogs provide practical and specific examples of how to apply the CLIENT EXPERIENCE 2.0 methodology by industry (or market segment). Read them and apply them today. Notice a change in your mindset about building your business and a change in your results – immediately!

Your voice is important here.  Your contributions are welcome.  Be part of this change.  Please feel free to post comments and links to other bodies of work that will enhance this dialogue.

Active Listening (Part 2)

This is the second post of two on the topic of Active Listening. The key to applying Active Listening is to get the other person talking and then to, well, listen and then respond from what you hear. Here are some examples of how to get the other person talking so you can apply Active Listening to scenarios you may find yourself in, in your business.

Working IN vs Working ON Your Business: What’s the right mix?

Google this topic and you will be presented with various takes on the matter – all concluding that if you want to grow your business, you have to work ON and not just IN your business. But what’s the magic formula for ON vs IN? And is that even the right question to be asking?

Active Listening (Part 1)

Along with Empathy, Active Listening is the ONLY way to get at The CLIENT EXPERIENCE 2.0. And it falls squarely in the “how” part of the “What vs How” conversation we’ve been having in this Blog for some time now. But what is it? How do you do it? And why is it so darn hard to do?

Working with First Timers – Could it be your company’s CLIENT EXPERIENCE 2.0 Advantage?

Can you handle working with “First-Timers”? Can you afford not to? This is the real transcript of a conversation I had not long ago over email with a friend of mine about to embark on a renovation for the first time E-V-E-R. I kid you not. This is a true transcript. If you’re a renovation contractor, you need to read this! If you provide services (in any industry), you need to read this too!

Air Duct Cleaning – Could it be your company’s CLIENT EXPERIENCE 2.0 Advantage?

When a homeowner thinks of Air Duct Cleaning (that is, if they think about it at all), it’s probably not positive. But if your company offers services that may trigger a requirement to have air ducts cleaned, you have a great opportunity to leverage CLIENT EXPERIENCE 2.0 and add value where it matters most to your homeowner clients. Here’s how.

Procrastination: A CLIENT EXPERIENCE 2.0 Method to the Madness

If you’ve been away from a business-building strategy for some time, or haven’t yet gotten started – and – it’s been on your to-do list for too long … this Blog post is for you! I resurrected it from my archives, dusted it off and added The CLIENT EXPERIENCE lens to it – all in the name of helping my colleagues to stop beating themselves up for not Blogging more regularly (you know who you are!). I hope you, and everyone else who reads this, finds it of value.

Working IN vs Working ON Your Business: What’s the right mix?

Google this topic and you will be presented with various takes on the matter – all concluding that if you want to grow your business, you have to work ON and not just IN your business. But what’s the magic formula for ON vs IN? And is that even the right question to be asking?

Selling to Business Buyers Who Sell or Manage Others

Ever sell to a business buyer who is also in a sales role? Or one who manages people? These CLIENT EXPERIENCES lend themselves to all sorts of ways to add value and to differentiate yourself, but only if you see them through The CLIENT EXPERIENCE 2.0 Lens.

We're Ready When You Are

We teach SUPPLIERS how to build their businesses by understanding and leveraging The CLIENT EXPERIENCE 2.0 of their market.

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