CLIENT EXPERIENCE 2.0 In Action

Blog for Home Builders, Renovators & Home Serivces Suppliers

Welcome to the CLIENT EXPERIENCE 2.0 In Action Blog for Home Builders, Renovators & Home Services Suppliers

How To “Help” Homeowners Pay You What You’re Worth

Getting homeowners to value what you do when they don’t really understand what you do and all that goes into doing it. One of the biggest challenges interior designers and decorators face in growing their businesses. I’ve summarized the key points from designer Glen Peloso’s seminar at SOFA earlier this month. Lot’s of raw CE2.0 data in here – is your receiver tuned to this frequency?

Working with First Timers – Could it be your company’s CLIENT EXPERIENCE 2.0 Advantage?

Can you handle working with “First-Timers”? Can you afford not to? This is the real transcript of a conversation I had not long ago over email with a friend of mine about to embark on a renovation for the first time E-V-E-R. I kid you not. This is a true transcript. If you’re a renovation contractor, you need to read this! If you provide services (in any industry), you need to read this too!

Air Duct Cleaning – Could it be your company’s CLIENT EXPERIENCE 2.0 Advantage?

When a homeowner thinks of Air Duct Cleaning (that is, if they think about it at all), it’s probably not positive. But if your company offers services that may trigger a requirement to have air ducts cleaned, you have a great opportunity to leverage CLIENT EXPERIENCE 2.0 and add value where it matters most to your homeowner clients. Here’s how.

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