Active Listening (Part 2)

This is the second post of two on the topic of Active Listening. And it’s a continuation of the Whatvs How theme we’ve been discussing for several weeks now. The key to Active Listening is your ability to get the other person talking and then to, well,...

Active Listening (Part 1)

Along with Empathy, Active Listening is the ONLY way to get at The CLIENT EXPERIENCE 2.0.And it falls squarely in the “how” part of the “What vs How” conversation we’ve been having in this Blog for some time now. But what is it? How do...